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AI Vendor Management and Key Considerations

This episode of the ISACA Advanced in AI Security Management (AAISM) exam prep series looks at AI vendor management β€” where much of your real AI risk lives, since most organizations consume AI through vendors long before building their own. It covers the new risks AI features bring to vendor relationships, the warning signs that should rule a vendor out, and the business considerations to weigh when selecting an AI vendor. Knowing how to vet a vendor properly lets you avoid being blindsided by a hidden AI feature and helps you choose partners whose practices you can actually trust.

What this episode covers

Watch the full episode above for the worked examples and detailed explanations of each concept.

Frequently Asked Questions

Why does AI change vendor management?

Existing vendor management programs need updating for AI because many vendors are now adding AI features to their services with or without telling you. This introduces business risk when a feature disrupts workflows, privacy risk if training is unclear, security risk from new exposures, and compliance risk if vendors fall behind regulations. The fix is to require advance notice of new features and to involve legal, compliance, privacy, and security teams early.

What general warning signs rule a vendor out?

General warning signs include financial instability, regulatory noncompliance, poor security practices, reputational baggage, and weak operational resilience. These weigh against any vendor, AI or not, but they hit harder when AI is involved because the stakes are higher and dependence sets in faster.

What AI-specific red flags should give buyers pause?

AI-specific concerns include a lack of transparency or explainability in the model, unacceptable ethical risk, a high chance of privacy violations, vendor lock-in, immature technology used where health or safety is at stake, no risk management framework that accounts for AI, an inability to meet security requirements, no way to prove the origin of generative content, and resistance to due diligence, auditing, or security assessments.

What business considerations matter when selecting an AI vendor?

Confirm alignment with business strategy, scrutinize the vendor’s risk management, cybersecurity, incident response, and content-origin proof for generative tools, examine data governance and intellectual property ownership, assess technical capability and integration including with legacy systems, evaluate expertise and commitment to support, maintenance, and knowledge transfer, and confirm compliance with all relevant laws, regulations, and ethical guidelines.

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Reference: This article is based on concepts discussed in AI Vendor Management & Key Considerations.